General

An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those…

Customer experience (CX) defines a customer’s journey with a company, including both direct and indirect touchpoints. Businesses that place the emotional needs of the buyer persona at the forefront of the customer experience strategy…

SAP ECC has been the ERP solution that runs the core business of many global enterprises for over two decades. While SAP released their next-generation ERP, S/4HANA, in 2015 and announced its plans to discontinue the support for ECC by…