Helping enterprises across regulated industries leverage hybrid cloud and AI

At
IBM
Cloud,
we
are
committed
to
helping
enterprises
across
industries
leverage
hybrid
cloud
and
AI
technologies
to
help
them
drive
innovation.
For
true
transformation
to
begin,
we
believe
it
is
key
to
understand
the
unique
challenges
organizations
are
facing—whether
it
is
keeping
data
secured,
addressing

data
sovereignty
requirements
or
speeding
time
to
market
to
satisfy
consumers.
For
those
in
even
the
most
highly
regulated
industries,
we
have
seen
these
challenges
continue
to
grow
as
they
navigate
changing
regulations.

We
designed
our

enterprise
cloud
platform
for
even
the
most
highly
regulated
industries
with
the
unique
needs
of
these
heavily
regulated
sectors,
such
as

financial
services,

government,

healthcare
and

telco,
in
mind.
We
first
introduced
our
industry-specific
enterprise
cloud
in
collaboration
with
key
partners–including
BNP
Paribas
and
CaixaBank–to
help
clients
as
they
work
to
address
various
risks,
navigate
regulations,
demonstrate
their
compliance
and
accelerate
cloud
adoption.

Today,
our
enterprise-grade
platform
is
optimized
to
help
clients
manage
mission-critical
workloads
while
addressing
resiliency,
performance,
security,
compliance
and
total
cost
of
ownership.
We
strive
to
meet
the
needs
of
our
clients
who
want
to
be
agile,
ramp
up
quickly,
pay
as
they
go
and
who
want
to
ensure
they
keep
the
confidence
of
their
clients.
The
security
of
our
client’s
data
is
at
the
heart
of
everything
we
do.

Telco
leverages
hybrid
cloud
to
deliver
enhanced
customer
interactions

Masorange
is
a
mobile
network
operator
that
puts
customer
experience
at
the
center
of
everything
it
does.
To
provide
additional
support
for
today’s
digital-first
consumers,
Masorange
leverages
the
combination
of
a
digital
assistant
and
human
interaction
to
help
customers
quickly.
Supported
by
AI
and
cloud
technology,
their
Orange
and
Jazztel
virtual
assistants
use
IBM
watsonx
Assistant
and
IBM
Watson
Discovery
running
on
IBM
Cloud.

The
support
service
carries
out
approximately
one
million
conversations
per
month—helping
clients
who
prefer
using
digital
channels
to
get
quick
service.
Masorange
puts
“excellence
in
service”
at
the
forefront
of
its
mission
and
by
leveraging
the
flexibility,
scalability
and
security
of
IBM
Cloud,
they
are
able
to
meet
the
needs
of
their
customers
and
deliver
seamless
interactions
nearly
on-demand.

Digitizing
clinical
processes
and
enhancing
patient
experiences
in
healthcare

University
Medical
Center
Mainz,
which
provides
care
to
more
than
350,000
patients
per
year,
is
leveraging
IBM’s
distributed
cloud
capabilities
to
digitize
its
clinical
processes.
With
an
intentional
hybrid-by-design
approach
that
aims
to
streamline
its
management
processes,
the
medical
center
has
worked
with
IBM
to
build
several
solutions.
These
solutions
include
ones
that
are
designed
to
help
facilitate
their
secured
exchange
of
healthcare
data.

By
leveraging
IBM’s
hybrid
cloud
capabilities
and
deep
industry
expertise
via
IBM
Consulting,
the
medical
center
developed
a
messenger
system
designed
to
enable
doctors,
nursing
staff
and
administration
to
communicate
via
computer
or
mobile
devices
in
a
secured
and
effective
manner.
It
is
also
using
IBM
technology
including
IBM
Watson
Assistant
for
virtual
agent
capabilities
that
can
help
them
deliver
better
patient
experiences
through
conversational
artificial
intelligence.

As
the
University
Medical
Center
Mainz
furthers
its
mission
to
help
patients
on
their
healthcare
journeys,
keeping
patient
data
secured
and
private
is
top
priority.
A
hybrid
cloud
approach
with
IBM
is
designed
to:

• Enable
  the
  medical
  center
  to
  access
  cloud
  services
  securely
  and
  efficiently.
• Help
  them
  as
  they
  demonstrate
  their
  compliance
  with
  data
  protection
  requirements.
• Enable
  data
  sovereignty.

Helping
to
deliver
faster
experiences
and
keep
data
secured
within
the
public
sector

While
many
may
not
immediately
associate
the
public
sector
with
customer
experience,
government
agencies
aim
to
serve
citizens
who
can
be
viewed
as
their
customers.
Citizens
may
interact
with
government
agencies
in
a
number
of
ways,
from
renewing
a
driver’s
license
to
filing
taxes,
but
there
is
one
constant
throughout
these
processes:
They
are
looking
for
a
quick
and
seamless
experience.
This
experience
is
critical
to
make
sure
they
can
accomplish
what
they
need
to
quickly.  

A
scalable
cloud
infrastructure
for
public
sector
agencies
can
help
speed
up
delivery,
allowing
them
to
build
and
roll
out
new
services
to
citizens.
With
the
flexibility
of
cloud,
these
agencies
can
also
run
tests
to
see
what
services
are
working,
allowing
them
to
get
feedback
from
citizens
and
then
incorporate
the
feedback
into
what
they
are
doing.
In
highly
regulated
industries
such
as
the
public
sector,
it
is
also
important
to
keep
citizen’s
sensitive
data
secured.

By
leveraging
innovative
security
capabilities,
such
as
confidential
computing
and
keep
your
own
key
encryption,
public
sector
agencies
can
work
to
protect
this
information.
From
helping
federal
agencies
deliver
services
to
citizens
in
an
efficient
way
to
enabling
government
departments
to
facilitate
secured
transfer
of
data,
an
industry-specific
cloud
platform
designed
with
security
and
built-in
controls
can
help.

As
organizations
in
highly
regulated
industries
strive
to
innovate
while
navigating
their
security
and
compliance
requirements,
hybrid
cloud
and
AI
can
help
them
achieve
this
balance.

Explore
IBM’s
enterprise
cloud
platform
for
regulated
industries