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Unlocking the power of chatbots: Key benefits for businesses and customers

6 min read – Chatbots can help your customers and potential clients find or input information quickly by instantly responding to requests that use audio input, text input or a combination of both, eliminating the need for human intervention or manual research. Chatbots are everywhere, providing customer care support and assisting employees who use smart speakers at home, SMS, WhatsApp, Facebook Messenger, Slack and numerous other applications. The latest artificial intelligence (AI) chatbots, also known as intelligent virtual assistants or virtual agents, not only…