Maximize business outcomes on IBM Cloud with Concierge Platinum Services
In
the
rapidly
evolving
digital
landscape,
we
see
that
businesses
are
increasingly
migrating
to
cloud
services
to
enhance
their
operations,
boost
productivity
and
foster
innovation.
However,
the
process
of
transitioning
clients
to
the
cloud
can
often
be
intricate
and
time-intensive.
To
tackle
this
challenge
head-on,
IBM®
offers
clients
access
to
a
specialized
Concierge
Platinum
Team,
which
is
equipped
with
top-tier
skills
and
expertise,
to
help
expedite
the
cloud
onboarding
process
and
provide
a
smooth
transition
to
Day
Two
Operations.
What
do
we
do?
|
Provide expertise and knowledge Deep delivery excellence addresses onboarding risk Experienced/skilled architects, developers and program managers with cross-platform expertise in production environments |
Efficient onboarding Automate processes to address disruptions to mitigate risks Apply Site Reliability Engineering (SRE) practices designed to analyze and improve performance, high availability and enhanced scalability |
Executive sponsorship Interlock with CIO office, Offering Management, Dev, Tech Sales and Support to address evolving portfolio requirements |
|
Enhance security Identify and address potential security vulnerabilities for a strong security posture Leverage standard deployable architectures and best practices |
Program management Partner with IBM Cloud Offering Management and Product Development to tackle our clients onboarding challenges Provide client insights specific to their cloud environment |
Transition to Day Two Operations Adopt operational best practices designed to improve client engagement and build trust Address downtime issues, improve user experience and maintain business continuity |
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full
table
The
dedicated
Concierge
Platinum
Team
that
is
provided
by
IBM
is
not
only
instrumental
during
the
onboarding
phase
but
also
crucial
for
an
efficient
transition
to
Day
Two
Operations.
Clients
benefit
from
a
dedicated
Cloud
Deployment
Leader,
a
solution
architect
and
a
team
of
technical
cloud
professionals
who
guide
them
through
the
journey
to
establish
a
robust
framework
on
IBM
Cloud.
The
journey
begins
with
an
understanding
of
the
client’s
current
infrastructure,
applications
and
data
to
determine
the
feasibility
and
requirements
for
migrating
to
the
cloud.
After
the
migration
is
complete,
a
review
of
the
testing
and
validation
phase
is
needed
to
verify
that
the
workload
meets
a
client’s
required
standards
and
performance
metrics.
By
extending
Concierge
Platinum
support
beyond
onboarding,
businesses
will
have
platinum
level
assistance
to
effectively
manage
Day
Two
Operations
in
the
cloud.
This
includes
tasks
such
as
monitoring
performance,
overseeing
security,
health-check
validation,
implementing
updates
and
patches
and
scaling
resources
as
needed
to
meet
changing
demands.
By
following
these
stages
in
the
client’s
journey
to
onboard
complex
workloads
to
the
cloud,
businesses
can
experience
a
successful
and
efficient
migration
process
that
is
designed
to
maximize
the
benefits
of
cloud
technology
and
address
disruptions
and
risks.
In
summary,
expediting
client
onboarding
to
the
cloud
necessitates
a
strategic
approach
that
capitalizes
on
IBM’s
dedicated
Concierge
Platinum
Team,
consisting
of
skilled
professionals,
and
the
value
proposition
of
cloud
services.
By
implementing
strong
Day
Two
operational
support,
monitoring
mechanisms
and
optimization
strategies,
IBM’s
clients
can
fully
leverage
cloud
services
beyond
the
initial
onboarding
phase.
This
enables
clients
to
help
accelerate
their
time
to
value
and
transition
to
Day
Two
services
for
a
seamless
experience.
Learn
more
about
IBM
Concierge
Platinum
To
learn
more
about
the
IBM
Concierge
Platinum
Program,
contact
Bill
Singleton
(Vice
President,
Cloud
Deployment
&
Onboarding),
Paula
Duggan
(Client
Partnership
Executive,
IBM
Cloud
Concierge
Platinum
Program)
and
Bryan
Daniel
(Cloud
Solutions
Architect,
IBM
Cloud
Concierge
Platinum
Program).
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